Granite Home Quotes – Privacy Policy

Last updated: 3 September 2026

1. Who we are

Granite Home Quotes is a UK service that helps homeowners connect with suitable local tradespeople for home improvement, maintenance and repair work.

For the purposes of UK data protection law, Granite Home Quotes is responsible for the personal information we collect through this website.

Website: granitehomequotes.co.uk

Email: hello@granitehomequotes.co.uk

2. Information we collect

When you use Granite Home Quotes or request quotes, we may collect information including:

  • Your name

  • Email address

  • Telephone number

  • Postcode and general location

  • Details about the work or project you require

  • Photographs or other information you choose to provide about the project

  • Information about how you use our website, such as device, browser and website usage information where applicable

  • Communications you have with us

We only ask for information reasonably necessary to provide and improve our service.

3. How we use your information

We may use your personal information to:

  • Process your request for quotes or assistance

  • Understand the work you require

  • Identify suitable tradespeople who may be able to help

  • Pass your enquiry to suitable tradespeople so they can contact you regarding your project

  • Communicate with you about your enquiry

  • Operate, maintain and improve Granite Home Quotes

  • Prevent misuse or fraudulent activity

  • Meet our legal and regulatory obligations

Granite Home Quotes is a lead-generation and matching service. We do not carry out the trade work ourselves.

4. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on how you use our service, our lawful bases may include:

Contract or steps before entering into a contract – where processing your information is necessary to provide the service you have requested.

Legitimate interests – where necessary to operate and improve Granite Home Quotes, provided those interests do not override your rights and interests.

Consent – where we specifically ask for your consent, such as for certain marketing communications.

Legal obligation – where we need to process information to comply with the law.

5. Sharing your information with tradespeople

The purpose of Granite Home Quotes is to connect homeowners with suitable tradespeople.

When you submit a quote request, we may share relevant information from your enquiry with one or more tradespeople who may be able to provide the service you have requested.

This may include your:

  • Name

  • Contact details

  • Postcode/location

  • Project description

  • Photographs or other project information you submit

Those tradespeople may then contact you directly regarding your enquiry.

We will not sell your personal information for unrelated marketing purposes.

6. Other organisations we may use

We may use trusted service providers to operate Granite Home Quotes, including companies providing:

  • Website hosting

  • Email services

  • Website analytics

  • Form processing

  • Data storage

  • Security and technical services

These providers may process personal information on our behalf where necessary to provide their services.

Where personal information is transferred outside the UK, we will take appropriate steps required by UK data protection law to protect it.

7. How long we keep your information

We will keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our service, maintaining appropriate business records and complying with legal obligations.

We will periodically review the information we hold and securely delete or anonymise information that is no longer required.

8. Cookies and analytics

Our website may use cookies and similar technologies necessary for the website to operate.

We may also use analytics or other non-essential technologies to understand how visitors use the website and improve our service.

Where required by law, we will ask for your permission before placing non-essential cookies on your device.

More information will be available in our Cookie Policy.

9. Marketing

Submitting a request for quotes does not automatically subscribe you to marketing communications.

Where we require consent to send marketing communications, we will ask for it separately.

You can withdraw your consent or object to direct marketing at any time by contacting us.

10. Your data protection rights

Depending on the circumstances, UK data protection law gives you rights relating to your personal information. These may include the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information

  • Ask us to restrict how we use your information

  • Object to certain uses of your information

  • Withdraw consent where we rely on consent

  • Ask for certain information to be transferred to you or another organisation

To exercise your rights, contact us using the email address shown in this Privacy Policy.

11. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office

12. Changes to this Privacy Policy

We may update this Privacy Policy when our services or legal obligations change.

The latest version will always be published on this page, together with the date it was last updated.